/delivery
DElivery and payment
We strive to make the delivery and payment process as fast and convenient for you as possible. If you encounter any issues while placing an order, please feel free to write to us or call us using any convenient method
We strive to make the delivery and payment process as fast and convenient for you as possible. If you encounter any issues while placing an order, please feel free to write to us or call us using any convenient method
/order
How to place an order?
01
04
02
05
03
06
Select the items you need and add them to your 'Cart'
If you have any additional instructions or comments for your order, enter them in the 'Comments' field
Enter the following details: Full Name, Phone Number, Email Address
If you have a discount promo code, enter it in the 'Promo Code' field
Choose your city and delivery service, then add your address for pickup points
Your order is now placed! You will receive an email confirmation of payment along with a tracking number to monitor your shipment
/faq
/cosmiden
Frequently Asked Questions
Which services will deliver my package?
Your order can be delivered by the companies СДЭК and Boxberry, with an average delivery time of 2-4 days within Russia.
Please note that at the moment, we only deliver orders within Russia. We will provide additional information if we expand our delivery areas.
Please note that at the moment, we only deliver orders within Russia. We will provide additional information if we expand our delivery areas.
Your order can be delivered by the companies СДЭК and Boxberry, with an average delivery time of 2-4 days within Russia.
Please note that at the moment, we only deliver orders within Russia. We will provide additional information if we expand our delivery areas.
Is it safe to make payments on the website?
Yes, you don't need to worry. All transactions are secured with encryption, and your card details will not be saved or shared with third parties.
The confidentiality of your provided personal information is ensured by the payment processing service YooKassa.
The confidentiality of your provided personal information is ensured by the payment processing service YooKassa.
Yes, you don't need to worry. All transactions are secured with encryption, and your card details will not be saved or shared with third parties.
The confidentiality of your provided personal information is ensured by the payment processing service YooKassa.
The confidentiality of your provided personal information is ensured by the payment processing service YooKassa.
Is it possible to return an order?
You can cancel your order and request a refund before it is handed over to the delivery service.
Once a delivered order is received, it can only be returned if it is of unsatisfactory quality.
The return of perfumes and cosmetics is regulated in accordance with the Resolution of the Government of the Russian Federation dated January 19, 1998, No. 55, and according to it, perfumes and cosmetics of proper quality are not subject to return or exchange (as amended
by the Resolution of the Government of the Russian Federation dated October 20, 1998, No. 1222).
The return of perfumes and cosmetics is regulated in accordance with the Resolution of the Government of the Russian Federation dated January 19, 1998, No. 55, and according to it, perfumes and cosmetics of proper quality are not subject to return or exchange (as amended
by the Resolution of the Government of the Russian Federation dated October 20, 1998, No. 1222).
In the event of delivery of goods of unsatisfactory quality to the recipient, the Seller will refund the money. To return a product of unsatisfactory quality, please contact the website manager.
Once a delivered order is received, it can only be returned if it is of unsatisfactory quality. The return of perfumes and cosmetics is regulated in accordance with the Resolution of the Government of the Russian Federation dated January 19, 1998, No. 55, and according to it, perfumes and cosmetics of proper quality are not subject to return or exchange (as amended by the Resolution of the Government of the Russian Federation dated October 20, 1998, No. 1222).
You can cancel your order and request a refund before it is handed over to the delivery service.
Once a delivered order is received, it can only be returned if it is of unsatisfactory quality. The return of perfumes and cosmetics is regulated in accordance with the Resolution of the Government of the Russian Federation dated January 19, 1998, No. 55, and according to it, perfumes and cosmetics of proper quality are not subject to return or exchange (as amended by the Resolution of the Government of the Russian Federation dated October 20, 1998, No. 1222).
In the event of delivery of goods of unsatisfactory quality to the recipient, the Seller will refund the money. To return a product of unsatisfactory quality, please contact the website manager.
Once a delivered order is received, it can only be returned if it is of unsatisfactory quality. The return of perfumes and cosmetics is regulated in accordance with the Resolution of the Government of the Russian Federation dated January 19, 1998, No. 55, and according to it, perfumes and cosmetics of proper quality are not subject to return or exchange (as amended by the Resolution of the Government of the Russian Federation dated October 20, 1998, No. 1222).
How to place an order for a legal entity?
Wholesale buyers and legal entities can place an order with payment by invoice by contacting the website manager through any convenient contact method.
Wholesale buyers and legal entities can place an order with payment by invoice by contacting the website manager through any convenient contact method.